Terms of service

Version 2026-11-11. Your private agreement and payment screen show your agreed amounts, payment schedule and exact dates before payment.

Referral Strategy Session

1. Commitment: Your signed agreement specifies the commitment, payment amounts and schedule.
2. Payment schedule: Your private payment screen shows the agreed charges before payment.
3. Start date: Nov 11, 2026
4. Renewal: Doesn't renew.
5. Cancellation: Not applicable.
6. Refunds: See the refund terms below.
7. Failed payments: Not applicable.

Refunds

You can get a full refund if you cancel at least 24 hours before your scheduled session, or within 14 days of purchase if you haven't booked a session yet. Once your session takes place, the fee is non-refundable. Your session fee is credited toward 90-Day Referral Launch or 6-Month Growth Partner if you sign up within 14 days of your session.

Self-Service Platform

1. Commitment: Your signed agreement specifies the commitment, payment amounts and schedule.
2. Payment schedule: Your private payment screen shows the agreed charges before payment.
3. Start date: Nov 11, 2026
4. Renewal: Renews each month until you cancel.
5. Cancellation: Cancel any time with 30 days' written notice. Cancellation takes effect at the end of your current paid month.
6. Refunds: See the refund terms below.
7. Failed payments: If a payment fails, you have a 7-day grace period to fix it. After that, access is paused until payment succeeds.

Refunds

Monthly payments are non-refundable, including partial months. Billing errors are always refunded in full.

90-Day Referral Launch

1. Commitment: Your signed agreement specifies the commitment, payment amounts and schedule.
2. Payment schedule: Your private payment screen shows the agreed charges before payment.
3. Start date: Nov 11, 2026
4. Renewal: Doesn't renew. Your program ends 90 days after it starts. You can then continue with Maintenance or Maintenance Plus.
5. Cancellation: If you ask to end your program early, the remaining payments are still due.
6. Refunds: See the refund terms below.
7. Failed payments: If a payment fails, you have a 7-day grace period to fix it. After that, access is paused until payment succeeds.

Refunds

Payments are non-refundable once your service has begun. If Wellroute can't begin your service within 10 business days of your first payment, you can request a full refund of that payment. Billing errors are always refunded in full. Optional add-on: The Single Credentialing Application is non-refundable once the application is submitted.

An optional Single Credentialing Application (1 provider, CAQH and 1 payer application) can be added once per client. It is non-refundable once the application is submitted.

6-Month Growth Partner

1. Commitment: Your signed agreement specifies the commitment, payment amounts and schedule.
2. Payment schedule: Your private payment screen shows the agreed charges before payment.
3. Start date: Nov 11, 2026
4. Renewal: Doesn't renew. Your program ends 6 months after it starts. You can then continue with Maintenance or Maintenance Plus.
5. Cancellation: 30-Day Early Exit: you can cancel within the first 30 days of your program for a prorated refund of the remaining 5 months. If you use it, your second payment is cancelled. After the first 30 days, the remaining payment is still due.
6. Refunds: See the refund terms below.
7. Failed payments: If a payment fails, you have a 7-day grace period to fix it. After that, access is paused until payment succeeds.

Refunds

30-Day Early Exit: you can cancel within the first 30 days of your program for a prorated refund of the remaining 5 months. The credentialing portion is non-refundable for any payer application already submitted. Outside the 30-Day Early Exit, payments are non-refundable once your service has begun. If Wellroute can't begin your service within 10 business days of your first payment, you can request a full refund of that payment. Billing errors are always refunded in full.

Credentialing

Credentialing is handled by US-based staff.
Up to 3 providers per practice on any package; more than that needs a custom quote.
Up to 10 payer applications per provider.
If a payer panel is closed before we submit, you get one free swap to another payer.
A denial after submission counts as a used application. If the denial is correctable, we resubmit to that payer once at no charge.
We keep following up on pending applications for up to 60 days after your term ends.
Not included: Medicare certification, accreditation, state licensing, recredentialing or revalidation, medical billing, rate negotiation.
Your part: Respond to our requests within 5 business days.
Your part: Complete your own CAQH and application attestations.
Your part: Payers control approval and timing (typically 60–180 days).
Your part: Client delays do not extend the term.

Maintenance and Maintenance Plus

1. Commitment: Your signed agreement specifies the commitment, payment amounts and schedule.
2. Payment schedule: Your private payment screen shows the agreed charges before payment.
3. Start date: Nov 11, 2026
4. Renewal: Renews each month until you cancel.
5. Cancellation: Cancel any time. Your service continues until the end of the month you've paid for.
6. Refunds: See the refund terms below.
7. Failed payments: If a payment fails, you have a 7-day grace period to fix it. After that, access is paused until payment succeeds.

Refunds

Monthly payments are non-refundable, including partial months. Billing errors are always refunded in full.

Credentialing & Enrollment

1. Commitment: Your signed agreement specifies the commitment, payment amounts and schedule.
2. Payment schedule: Your private payment screen shows the agreed charges before payment.
3. Start date: Nov 11, 2026
4. Renewal: Doesn't renew. Your program ends 6 months after it starts. Referral growth services are not included.
5. Cancellation: You can cancel by written notice. If you cancel, payer applications not yet submitted are refunded on a prorated basis; applications already submitted are non-refundable.
6. Refunds: See the refund terms below.
7. Failed payments: If a payment fails, you have a 7-day grace period to fix it. After that, access is paused until payment succeeds.

Refunds

If you cancel, payer applications not yet submitted are refunded on a prorated basis; applications already submitted are non-refundable. If Wellroute can't begin your service within 10 business days of your first payment, you can request a full refund of that payment. Billing errors are always refunded in full.

Credentialing

Credentialing is handled by US-based staff.
Up to 3 providers per practice on any package; more than that needs a custom quote.
Up to 10 payer applications per provider.
If a payer panel is closed before we submit, you get one free swap to another payer.
A denial after submission counts as a used application. If the denial is correctable, we resubmit to that payer once at no charge.
We keep following up on pending applications for up to 60 days after your term ends.
Not included: Medicare certification, accreditation, state licensing, recredentialing or revalidation, medical billing, rate negotiation.
Your part: Respond to our requests within 5 business days.
Your part: Complete your own CAQH and application attestations.
Your part: Payers control approval and timing (typically 60–180 days).
Your part: Client delays do not extend the term.